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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

KEPRO Region 1 – Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont

Toll-free Phone Number - 888-319-8452, Fax: 844-878-7921, Local Phone Number: 216-447-9604

5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131

KEPRO Region 4 – Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee

Toll-free Phone Number - 888-317-0751, Fax: 844-878-7921, Local Phone Number: 813-280-8256

5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609

KEPRO Region 6 Arkansas, Louisiana, New Mexico, Oklahoma, Texas

Toll-free Phone Number - 888-315-0636, Fax: 844-878-7921, Local Phone Number: 813-280-8256

5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609

KEPRO Region 8 Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming

Toll-free Phone Number - 888-317-0891, Fax: 844-878-7921, Local Phone Number: 216-447-9604

5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131

KEPRO Region 10 Alaska, Idaho, Oregon, Washington

Toll-free Phone Number - 888-305-6759, Fax: 844-878-7921, Local Phone Number: 216-447-9604

5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131

TTY* for all areas: 855-843-4776

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

Helpline hours of operation:
Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Weekends and Holidays: 11:00 a.m. to 3:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time

General Contact Information
If you have questions about a specific case, please call the toll-free number listed above. KEPRO is not able to provide case status updates or information via the e-mail listed below. All questions related to cases must be handled through the Helpline. Please do not send personal, protected health information [PHI], such as a medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address. QIOCommunications@kepro.com

 


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