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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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Watch Kepro BFCC-QIO videos on YouTube

helpline hours of operation

Weekdays: 9:00 a.m. to 5:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time

Weekends and Holidays (as shown below): 11:00 a.m. to 3:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Representatives are not available on weekends and holidays to assist with quality of care concerns. 

Leaving Messages and Translation Services

  • If you want to call outside of normal business hours, you can leave a message at Kepro’s toll-free numbers 24 hours a day, seven days a week.
  • Translation services are available for those who do not speak English.

Holidays

New Year's Day (January 1)
Martin Luther King Jr. Day (January 17)
President's Day (February 21)
Memorial Day (May 30)
Independence Day (July 4)
Labor Day (September 5)
Thanksgiving (November 25) and the day after Thanksgiving (November 26)
Christmas (December 26)

Telephone, Fax Numbers and Mailing Addresses
Region 1
Connecticut
Massachusetts
Maine
New Hampshire
Rhode Island
Vermont
Region 4
Alabama
Florida
Georgia
Kentucky
Mississippi
North Carolina
South Carolina
Tennessee
Region 6
Arkansas
Louisiana
New Mexico
Oklahoma
Texas
Region 8
Colorado
Montana
North Dakota
South Dakota
Utah
Wyoming
Region 10
Alaska
Idaho
Oregon
Washington
Toll-free Phone
888-319-8452

Local Phone
216-447-9604

TTY
711

Toll-free Fax**

Mailing Address
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131
Toll-free Phone
888-317-0751

Local Phone
813-280-8256

TTY
711

Toll-free Fax**

Mailing Address
5201 West Kennedy Blvd.
Suite 900
Tampa, FL 33609
Toll-free Phone
888-315-0636

Local Phone
216-447-9604

TTY
711

Toll-free Fax**

Mailing Address
5201 West Kennedy Blvd.
Suite 900
Tampa, FL 33609
Toll-free Phone
888-317-0891

Local Phone
813-280-8256

TTY
711

Toll-free Fax**

Mailing Address
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131
Toll-free Phone
888-305-6759

Local Phone
813-280-8256

TTY
711

Toll-free Fax**

Mailing Address
5700 Lombardo Center Dr.
Suite 100
Seven Hills, OH 44131

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

**Healthcare providers: Effective October 1, 2020, providers are to send medical records to Kepro electronically. Please refer to your medical record request or visit www.keproqio.com/medicalrecords for more information.

general contact information

  • If you have questions about a specific case, please call the toll-free number for your state listed above.
    Kepro is not able to provide case status updates or information via the e-mail listed below and will refer all such inquiries to the Helpline. Case related information needs to be communicated to Kepro by telephone, not email (for security reasons). 

If you have general questions (e.g., "When is your next webinar about Kepro services?"), use this general email address: QIOCommunications@kepro.comWhen sending emails, do not send personal, protected health information [PHI], such as a medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address. 

 


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