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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

KEPRO Area 2 – Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia

Toll-free Phone Number: 844-455-8708, Fax: 844-834-7129, Local Phone Number: 813-280-8256

5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609

KEPRO Area 3 – Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming

Toll-free Phone Number: 844-430-9504, Fax: 844-878-7921, Local Phone Number: 216-447-9604

5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131

KEPRO Area 4 – Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin

Toll-free Phone Number: 855-408-8557, Fax: 844-834-7130, Local Phone Number: 813-280-8256

5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609

TTY for all areas: 855-843-4776

Helpline hours of operation:
Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, and Mountain time
Weekends and Holidays: 11:00 a.m. to 3:00 p.m. Eastern, Central, and Mountain time

General Contact Information
If you have questions about a specific case, please call the toll-free number listed above. KEPRO is not able to receive case-specific information, including medical records, via the e-mail listed below. All questions and information related to cases must be handled through the Helpline. Please do not send personal, protected health information [PHI], such as a medical records, Medicare number, patient/provider name, or additional case follow-up details through this e-mail address. E-mails containing PHI are automatically deleted upon receipt and not viewed by staff or attached to the case in reference. KEPRO.Communications@hcqis.org

Beneficiaries, their representatives, and providers can send questions/concerns about the BFCC-QIO directly to CMS via email to QIOCONCERNS@cms.hhs.gov.


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