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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
Closeup of a laptop on a desk Register for the Appeals Webinar
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

bfcc-qio information for:

having difficulty registering?

Please send an email to QIOCommunications@kepro.com.

videos for healthcare providers

If you’re unable to attend the webinar or if you want to get more information about appeals right now, watch one of these videos that are published on Kepro's YouTube channel:

appeals webinar invitation

who should attend the webinar?

This webinar is for healthcare provider staff working in case review who want to learn more about Kepro's appeal process.

what will participants learn?

This webinar will focus on hospital discharge appeals and skilled service termination appeals. It will be presented by Trena Dodson​ and Faith Cohick, who are both clinical review managers at Kepro.

The agenda includes the following objectives:

  • Determine when it is appropriate to give notices (as well as what notices to give) in both acute and post-acute settings​

  • Explain Kepro’s appeal process from intake to final determination​

  • Explain the reconsideration process​

  • Tips to make the process easier for healthcare providers

what is the date for the webinar?

The webinar will be held live on Tuesday, November 28 from 2:00 to 3:00 pm Eastern Time. 

Please note:

  • The webinar will not be recorded.
  • After the webinar, attendees will receive copies of the slides.
  • The webinar will be hosted using the Microsoft Teams Platform.

registration details

  • Immediately after registering, you will receive a confirmation email.
  • The day before the webinar, you will get a reminder email with the meeting link.
Register for the Webinar

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