Overview of Services for People Who Have Medicare
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
kepro's free services for people who have medicare
Kepro, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), is available to help you.
Are you not ready to leave the hospital?
Are your Medicare skilled services ending too soon?
Do you have questions about whether you are ready for discharge from a hospital or if your skilled services are ending at a rehabilitation facility, home health agency, or hospice? You can call Kepro to help you file an appeal if you feel that you are not ready to be discharged from a hospital or if your skilled services are ending too soon.
Read more: How Kepro can help you file hospital discharge and skilled service termination appeals.
Watch a video: Learn how to file an appeal (YouTube)
quality of care complaints
What can you do if you are concerned about the quality of care you received?
Kepro is also available to review a quality of care concern that you or your family may have about the care that you received from your hospital, doctor, or others. You may contact Kepro to file a complaint, and your medical record will be reviewed by one of our physicians.
Do you need a concern about your medical care taken care of right away?
If you are on Medicare, you can call Kepro and ask about Immediate Advocacy. Immediate Advocacy is used to help people quickly resolve a problem about medical care or services. Immediate Advocacy often involves Kepro calling a healthcare provider on your behalf.
have you already filed an appeal with kepro?
You can check your case status online: Check Your Case Status
Our Resources page includes information about useful websites, publications, and state-specific resources.