Holidays

New Year's Day
(January 2)

Martin Luther King, Jr. Day
(January 16)

Memorial Day
(May 29)

Juneteenth
(June 19)

Independence Day
(July 4)

Labor Day
(September 4)

Veterans Day
(November 10)

Thanksgiving
(November 23)

Day after Thanksgiving
(November 24)

Christmas
(December 25)

beneficiary helpline hours of operation

Weekdays: 9:00 a.m. to 5:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time

Weekends and Holidays (as shown on the right): 11:00 a.m. to 3:00 p.m.
Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Representatives are not available on weekends and holidays to assist with quality of care concerns. 

Leaving Messages and Translation Services

• If you want to call outside of normal business hours, you can leave a message at Kepro’s toll-free numbers 24 hours a day, seven days a week.
• Translation services are available for those who do not speak English.

Telephone, Fax Numbers and Mailing Addresses
Region 1 Connecticut Massachusetts Maine New Hampshire Rhode Island Vermont	Region 4 Alabama Florida Georgia Kentucky Mississippi North Carolina South Carolina Tennessee	Region 6 Arkansas Louisiana New Mexico Oklahoma Texas	Region 8 Colorado Montana North Dakota South Dakota Utah Wyoming	Region 10 Alaska Idaho Oregon Washington
Toll-free Phone 888-319-8452 TTY 855-843-4776 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609	Toll-free Phone 888-317-0751 TTY 855-843-4776 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609	Toll-free Phone 888-315-0636 TTY 855-843-4776 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609	Toll-free Phone 888-317-0891 TTY 855-843-4776 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609	Toll-free Phone 888-305-6759 TTY 855-843-4776 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609

**Healthcare providers: Effective October 1, 2020, providers are to send medical records to Kepro electronically. Please refer to your medical record request or visit www.keproqio.com/medicalrecords for more information.