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Beneficiary Helpline We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome! |
Beneficiary Helpline Hours of Operation
Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, and Mountain time
Weekends and Holidays*: 11:00 a.m. to 3:00 p.m. Eastern, Central, and Mountain time
*Representatives are not available on weekends and holidays to assist with quality of care concerns.
KEPRO Area 2 - Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia
Beneficiary Helpline
Toll-free: 844-455-8708
Local: 813-280-8256
Fax: 844-834-7129
Address: 5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609
KEPRO Area 3 - Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming
Beneficiary Helpline
Toll-free: 844-430-9504
Local: 216-447-9604
Fax: 844-878-7921
Address: 5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
KEPRO Area 4 - Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin
Beneficiary Helpline
Toll-free: 855-408-8557
Local: 813-280-8256
Fax: 844-834-7130
Address: 5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609
TTY for all areas: 855-843-4776
If you are having difficulty accessing our toll-free numbers, please contact your telephone support staff. The 844 and 855 prefixes are new toll-free dialing exchanges and may not be set up in your organization’s phone system. You may also use the local numbers when contacting KEPRO: 813-280-8256 for Areas 2 and 4, and 216-447-9604 for Area 3.
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Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, and Mountain time
Weekends and Holidays*: 11:00 a.m. to 3:00 p.m. Eastern, Central, and Mountain time
*Representatives are not available on weekends and holidays to assist with quality of care concerns.
KEPRO Area 2 - Delaware, District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, West Virginia
Beneficiary Helpline
Toll-free: 844-455-8708
Local: 813-280-8256
Fax: 844-834-7129
Address: 5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609
KEPRO Area 3 - Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, Wyoming
Beneficiary Helpline
Toll-free: 844-430-9504
Local: 216-447-9604
Fax: 844-878-7921
Address: 5700 Lombardo Center Dr., Suite 100
Seven Hills, OH 44131
KEPRO Area 4 - Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, Wisconsin
Beneficiary Helpline
Toll-free: 855-408-8557
Local: 813-280-8256
Fax: 844-834-7130
Address: 5201 West Kennedy Boulevard, Suite 900
Tampa, Florida 33609
TTY for all areas: 855-843-4776
If you are having difficulty accessing our toll-free numbers, please contact your telephone support staff. The 844 and 855 prefixes are new toll-free dialing exchanges and may not be set up in your organization’s phone system. You may also use the local numbers when contacting KEPRO: 813-280-8256 for Areas 2 and 4, and 216-447-9604 for Area 3.
Download Acrobat Reader
