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Beneficiary Helpline We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome! |
beneficiary helpline hours of operation
Weekdays: 9:00 a.m. to 5:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
Weekends and Holidays*: 11:00 a.m. to 3:00 p.m. Eastern, Central, Mountain, Pacific, Alaska, and Hawaii-Aleutian time
*Representatives are not available on weekends and holidays to assist with quality of care concerns.
| Telephone, Fax Numbers and Mailing Addresses | ||||
| Region 1 Connecticut Massachusetts Maine New Hampshire Rhode Island Vermont |
Region 4 Alabama Florida Georgia Kentucky Mississippi North Carolina South Carolina Tennessee |
Region 6 Arkansas Louisiana New Mexico Oklahoma Texas |
Region 8 Colorado Montana North Dakota South Dakota Utah Wyoming |
Region 10 Alaska Idaho Oregon Washington |
| Toll-free Phone 888-319-8452 Local Phone 216-447-9604 TTY 711 Toll-free Fax** Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
Toll-free Phone 888-317-0751 Local Phone 813-280-8256 TTY 711 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609 |
Toll-free Phone 888-315-0636 Local Phone 216-447-9604 TTY 711 Toll-free Fax** Mailing Address 5201 West Kennedy Blvd. Suite 900 Tampa, FL 33609 |
Toll-free Phone 888-317-0891 Local Phone 813-280-8256 TTY 711 Toll-free Fax** Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
Toll-free Phone 888-305-6759 Local Phone 813-280-8256 TTY 711 Toll-free Fax** Mailing Address 5700 Lombardo Center Dr. Suite 100 Seven Hills, OH 44131 |
**Healthcare providers: Effective October 1, 2020, providers are to send medical records to Kepro electronically. Please refer to your medical record request or visit www.keproqio.com/medicalrecords for more information.
