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On the Healthcare Front

Issue #5: July 2022


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when should you call kepro?

  • If you are not ready to be discharged from the hospital.
  • If your Medicare skilled services are ending too soon. Examples of skilled services include things like physical therapy and nursing services.
  • If you have a concern about the quality of care you received.
  • If you have a concern about your medical care that needs to be taken care of right away.

To speak with a representative about Kepro's services, click on the link below for the phone number for your state.

These services are free for people who have Medicare. 

Kepro Telephone Numbers


photo of the sun

july is uv awareness month

During UV Awareness Month, the focus is on the dangers of UV. Protect yourself from the sun’s harmful ultraviolet (UV) radiation while outdoors.

Read more on our UV Awareness Month page.


news from medicare

The Centers for Medicare & Medicaid Services (CMS) Unveils More User-Friendly Medicare Website

The new Medicare website, Medicare.gov, will incorporate public feedback and make it easier to compare, choose, and understand Medicare coverage.

Read the news release from CMS.


an announcement from kepro

Introducing Kepro’s Aging Health Matters Podcast

People who have Medicare get tips that can help on their healthcare journeys. Your podcast host - Kepro - is joined by guests to have open conversations that are aimed at making life a little bit easier.

For more information about the podcast, including details about the first episode, visit Kepro's podcast page.

in this issue:

immediate advocacy

free kepro services

about medicare

healthy living

an announcement from kepro

immediate advocacy services for people who have medicare

If you have Medicare and have a concern about the health care (or related medical services) you had, you can do something about it. You can call Kepro and ask about Immediate Advocacy services. This process can be used to resolve an issue quickly.

immediate advocacy can help resolve concerns about a hospital discharge appeal that gets denied

senior using mobile phone
Call Kepro when you don't agree with a hospital discharge.

What happens if you are being discharged from the hospital but you don’t feel like you’re ready to go home yet? And then you call Kepro to file a discharge appeal but it gets denied and the discharge continues? That’s what happened to Andrea.

Andrea was in the hospital (as an inpatient) with a bad case of pneumonia. She was feeling better. When her friend Sherry visited, Andrea said that she was being discharged. She did look forward to being back home, but she still felt weak and wanted to stay in the hospital for a few more days. Sherry felt bad and wished she was able to do something.

Read the rest of the story to see how Kepro's free Immediate Advocacy services helped with concerns about the denial of a hospital discharge appeal.

If you are on Medicare and are not happy with the care you received or if you need help working through an issue that needs to be taken care of right away, please call Kepro and ask about Immediate Advocacy.


wallet cards

Kepro’s goal is to

  • let more people know about Medicare rights
  • help people who have Medicare exercise their right to high-quality health care

Kepro has cards you can print out that can be kept in wallets, on the refrigerator, and anywhere else that will keep the information handy.

Each page can be printed on letter size paper and includes cards for people to share with family and friends. 

Get the wallet card for your state.

wallet cards

Each region of the country has a different phone number. Please use the card specific to your state.



Publication No. R146810-248-7/2022. This material was prepared by Kepro, a Medicare Quality Improvement Organization under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. 


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