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On the Healthcare Front

Issue #4: June 2022


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when should you call kepro?

  • If you are not ready to be discharged from the hospital.
  • If your Medicare skilled services are ending too soon. Examples of skilled services include things like physical therapy and nursing services.
  • If you have a concern about the quality of care you received.
  • If you have a concern about your medical care that needs to be taken care of right away.

To speak with a representative about Kepro's services, click on the link below for the phone number for your state.

These services are free for people who have Medicare. 

Kepro Telephone Numbers


Men's Health Month

june is men's health month 

Men’s Health Month is used to raise awareness about health care for men and focus on encouraging boys, men, and their families to practice and implement healthy living decisions.

Read more on our Men's Health Month web page.

in this issue:

immediate advocacy

about medicare

healthy living

immediate advocacy services for people who have medicare

If you have Medicare and have a concern about the health care (or related medical services) you had, you can do something about it. You can call Kepro and ask about Immediate Advocacy services. This process can be used to resolve an issue quickly.

Read about how Immediate Advocacy helped a Medicare patient with concerns about a home health agency.

immediate advocacy can help resolve concerns with skilled care, such as a home health agency

man looking forward at the cameraFelix is a Medicare patient.

Before he left the hospital to go home, staff made arrangements for home health visits to provide nursing services for wound care. Once at home, he had questions. He was concerned about when his nursing visits would start. He couldn’t call the home health agency because he was not given the name of the agency before he left the hospital.

Read the rest of the story to see how Kepro's free Immediate Advocacy services helped the concerns about a home health agency.

If you are on Medicare and are not happy with the care you received or if you need help working through an issue that needs to be taken care of right away, please call Kepro and ask about Immediate Advocacy.


free publications from medicare

Did you know that you can order free Medicare publications?

You can read about many different topics on Medicare.gov.

A good publication to get is Medicare & You 2022. It's a summary of Medicare benefits, coverage decisions, rights and protections, and answers to the most frequently asked questions about Medicare.

Visit Medicare.gov where you can download publications or order paper copies.

Medicare publications include:

  • Your Guide for Choosing a Nursing Home
  • Guide for Choosing a Hospital
  • Medicare and Home Health Care
  • Your Discharge Planning Checklist
  • Medicare Coverage of Durable Medical Equipment and Other Devices

Medicare.gov offers several titles in an e-book format.

Medicare and you



Publication No. R146810-245-6/2023. This material was prepared by Kepro, a Medicare Quality Improvement Organization under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect CMS policy. 


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