Home Beneficiary Helpline Careers About Us Contact Us
Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
Newsletter Sign Up
3 generations of women smiling Overview of Services for People Who Have Medicare
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

To speak with a representative about Kepro's services, click on the link below for the phone number for your state. 

Kepro Telephone Numbers

Kepro has videos that talk about our free services for people who have Medicare. 

Watch our videos on YouTube

kepro's free services for people who have medicare

Kepro, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), is available to help you.


Are you not ready to leave the hospital?

Are your Medicare skilled services ending too soon?

Do you have questions about whether you are ready for discharge from a hospital or if your skilled services are ending at a rehabilitation facility, home health agency, or hospice? You can call Kepro to help you file an appeal if you feel that you are not ready to be discharged from a hospital or if your skilled services are ending too soon.

Find out more about appeals.

Visit our web page: How to File an Appeal
Watch a video (YouTube):

How to File an Appeal

quality of care complaints

What can you do if you are concerned about the quality of care you received?

Kepro is also available to review a quality of care concern that you or your family may have about the care that you received from your hospital, doctor, or others. You may contact Kepro to file a complaint, and your medical record will be reviewed by one of our physicians.

Visit our web page: Quality of Care Complaints
Watch a video (YouTube):

How to File a Quality of Care Complaint

immediate advocacy

Do you need a concern about your medical care taken care of right away?

If you are on Medicare, you can call Kepro and ask about Immediate Advocacy. Immediate Advocacy is used to help people quickly resolve a problem about medical care or services. Immediate Advocacy often involves Kepro calling a healthcare provider on your behalf.

Visit our web page: Immediate Advocacy
Watch a video (YouTube):

Immediate Advocacy

have you already filed an appeal with kepro?

You can check your case status online: Check Your Case Status

other information

Our Resources page includes information about useful websites, publications, and state-specific resources.

Disclaimer/Privacy Policy Accessibility Site Map IT Log In
Follow QIO Program on Twitter Watch Kepro BFCC-QIO videos on YouTube Download screen reader for the Visually Impaired Get Adobe Acrobat Reader