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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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man with tennis raquet Resources for People with Medicare
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


On the Healthcare Front is a free newsletter written by Kepro for people who are on Medicare. Newsletters include information about Medicare rights and other information to help you exercise your right for high quality health care.

Read more about the newsletter: On the Healthcare Front

web links


These documents give information about your Medicare Rights and how to protect them.

  • Medicare & You 2024 (PDF): The official US Government Medicare handbook.
  • Quick Look at Medicare (PDF): Provides a brief overview of enrollment and how to get help.
  • 4Rs for Fighting Medicare Fraud (PDF): Gives you information about how to protect yourself from Medicare fraud.
  • Medicare Rights and Protections (PDF): This official government booklet has information about your rights & protections in Original Medicare, Medicare Advantage Plan or other Medicare health plans, and Medicare Prescription Drug Plans; and, where to get help with your questions
  • Know Your Rights (EMTALA) (PDF): The Emergency Medical Treatment and Labor Act (EMTALA) guarantees access to emergency medical services at the emergency department regardless of a person's ability to pay.

 For more information about Medicare publications, visit www.Medicare.gov.


Aging Health Matters PodcastOne way you can learn more about these free services, as well as other healthcare topics, is by tuning in to Kepro’s new podcast: Aging Health Matters.

Podcasts are audio files that you can download or listen to on the Internet. Each audio recording is called a podcast episode.

Listeners will get tips that can help improve their healthcare journeys. Your podcast host - Kepro - is joined by guests to have open conversations that are aimed at making life a little bit easier.

Read more: Aging Health Matters Podcast

state-specific resources

Click on your state below for information that is for your state only.

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Arkansas Kentucky New Hampshire Rhode Island Vermont
Colorado Louisiana New Mexico South Carolina Washington
Connecticut Maine North Carolina South Dakota Wyoming
Florida Massachusetts North Dakota Tennessee

related links

kepro's services

Learn about Kepro's free services for people with Medicare.

Flyer. This flyer is available in English (PDF) and Spanish (PDF).

Videos. Watch Kepro videos on YouTube.

Watch Kepro BFCC-QIO videos on YouTube 


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