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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


KEPRO Beneficiary Helpline: 1-888-305-6759

Local Phone: 216-447-9604

Toll-free Fax

TTY:* 855-843-4776

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

Mountain-Pacific Quality Health (Quality Improvement Organization) - Can assist with patient safety concerns.
Alaska Commission on Aging - Can assist with services for the aging community.
Alaska Department of Health and Social Services - Can assist with complaints against healthcare facilities or individual practitioners.
Alaska  Long Term Care Ombudsman - Can assist with nursing home questions and concerns.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
Senior Health Insurance Program - Can assist with health insurance questions and counseling.

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