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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Kepro has videos that talk about our free services for people who have Medicare.

Watch Kepro BFCC-QIO videos on YouTube

learn about kepro's free services for people who have medicare

Kepro's Services

wallet cards

This document can be printed on letter size paper and includes 4 cards for you to share with family and friends. Cards can be kept in wallets, on the refrigerator, and anywhere else that will keep the information handy.

Cards are available in English (PDF) and Spanish (PDF).


contact information

Kepro Beneficiary Helpline: 1-888-319-8452

Toll-free Fax

TTY:* 711

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

state resources

IPRO (QIN-QIO) - Can provide resources for various health conditions on their website.

Older Adult Services - Can assist with services for the aging community.

Connecticut State Department of Public Health - Can assist with complaints against healthcare facilities or individual practitioners.

Long Term Care Ombudsman Program - Can assist with nursing home questions and concerns.

Senior Medicare Patrol - Can assist with Medicare fraud concerns.

State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.

federal web links

Medicare - The official US government site for Medicare.

Department of Veteran’s Affairs - Access and manage your VA benefits and health care.

Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.

The Joint Commission - Report a patient safety concern or file a complaint.

Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.

Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.

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