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Florida Kepro has videos that talk about our free services for people who have Medicare. |
learn about kepro's free services for people who have medicare
wallet cards
This document can be printed on letter size paper and includes 4 cards for you to share with family and friends. Cards can be kept in wallets, on the refrigerator, and anywhere else that will keep the information handy.
Cards are available in English (PDF) and Spanish (PDF).
florida
contact information
Kepro Beneficiary Helpline: 1-888-317-0751
TTY:* 711
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
state resources
Alliant Health Solutions (QIN-QIO) - Can provide resources for various health conditions on their website.
Department of Elder Affairs - Can assist with services for the aging community.
Florida Agency for Health Care Administration - Can assist with complaints against healthcare facilities.
Florida Board of Medicine - Can assist with complaints against healthcare practitioners.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
Florida Department of Elder Affairs' SHINE (Serving Health Insurance Needs of Elders) Program - Can assist with health insurance questions and counseling.
federal web links
Medicare - The official US government site for Medicare.
Department of Veteran’s Affairs - Access and manage your VA benefits and health care.
Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.
The Joint Commission - Report a patient safety concern or file a complaint.
Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.
Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.
resources for hurricanes (and other natural disasters)
CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.
Healthcare Ready - A resource to locate open pharmacies in your area.
Florida Health Care Association - Can assist with skilled nursing facility concerns.
Florida Hospice and Palliative Care Organization - Can assist with hospice concerns.
Florida Hospital Association - Can assist with hospital concerns.
Red Cross - Information about shelters, food, and emergency management.
U.S. Department of Health & Human Services (HHS) Response and Recovery Resources - Public health and medical emergency support.
Kidney Community Emergency Response - The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.
