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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


contact information

Kepro Beneficiary Helpline: 1-888-317-0751

Local Phone: 813-280-8256

Toll-free Fax

TTY:* 711

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

general resources

Health Services Advisory Group (QIN-QIO) - For additional resources regarding targeted health conditions and healthcare-acquired conditions.
Department of Elder Affairs - Can assist with services for the aging community.
Florida Agency for Health Care Administration - Can assist with complaints against healthcare facilities.
Florida Board of Medicine - Can assist with complaints against healthcare practitioners.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
Florida Department of Elder Affairs' SHINE (Serving Health Insurance Needs of Elders) Program - Can assist with health insurance questions and counseling.

resources for hurricanes (and other natural disasters)

CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.
Healthcare Ready - A resource to locate open pharmacies in your area.
Florida Health Care Association - Can assist with skilled nursing facility concerns.
Florida Hospice and Palliative Care Organization - Can assist with hospice concerns.
Florida Hospital Association - Can assist with hospital concerns.
Red Cross - Information about shelters, food, and emergency management.
U.S. Department of Health & Human Services (HHS) Response and Recovery Resources - Public health and medical emergency support.
Kidney Community Emergency Response - Being prepared for emergencies is a serious matter for dialysis or kidney transplant patients. The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.  For those who prefer to listen or watch a video, the ESRD NCC and KCER presented Preparing for Hurricane Season During the COVID-19 Pandemic. Click on the following links to listen and follow along: Download Slides (PDF), View Recording

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