Kepro has videos that talk about our free services for people who have Medicare.
Kepro Beneficiary Helpline: 1-888-315-0636
Local Phone: 813-280-8256
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
Alliant Health Solutions (QIN-QIO) - Can provide resources for various health conditions on their website.
Louisiana Department of Health and Hospitals - Can assist with complaints about healthcare facilities.
Louisiana Governor’s Office of Elderly Affairs - Can assist with services for the aging community.
Louisiana Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Louisiana State Board of Medical Examiners - Can assist with complaints about a healthcare practitioner.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.
federal web links
Medicare - The official US government site for Medicare.
Department of Veteran’s Affairs - Access and manage your VA benefits and health care.
Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.
The Joint Commission - Report a patient safety concern or file a complaint.
Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.
Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.
resources for hurricanes (and other natural disasters)
CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.
Healthcare Ready - A resource to locate open pharmacies in your area.
Red Cross - Information about shelters, food, and emergency management.
U.S. Department of Health & Human Services (HHS) Response and Recovery Resources - Public health and medical emergency support.
Homecare Association of Louisiana - Can assist with home health and hospice concerns.
Louisiana Nursing Home Association - Can assist with skilled nursing facility concerns.
Louisiana Hospital Association - Can assist with hospital concerns.
Kidney Community Emergency Response - The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.