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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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contact information

Kepro Beneficiary Helpline:  1-888-315-0636

Local Phone: 813-280-8256

Toll-free Fax

TTY:* 711

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

resources

Alliant Health Solutions (QIN-QIO) - Can provide resources for various health conditions on their website.
Louisiana Department of Health and Hospitals - Can assist with complaints about healthcare facilities.
Louisiana Governor’s Office of Elderly Affairs - Can assist with services for the aging community.
Louisiana Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Louisiana State Board of Medical Examiners - Can assist with complaints about a healthcare practitioner.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.

general resources

Quality Insights (QIN-QIO) - For additional resources regarding targeted health conditions and healthcare-acquired conditions.
Louisiana Department of Health and Hospitals - Can assist with complaints about healthcare facilities.
Louisiana Governor’s Office of Elderly Affairs - Can assist with services for the aging community.
Louisiana Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Louisiana State Board of Medical Examiners - Can assist with complaints about a healthcare practitioner.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.





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