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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


contact information

Kepro Beneficiary Helpline:  1-888-315-0636

Local Phone: 813-280-8256

Toll-free Fax

TTY:* 711

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

general resources

Quality Insights (QIN-QIO) - For additional resources regarding targeted health conditions and healthcare-acquired conditions.
Louisiana Department of Health and Hospitals - Can assist with complaints about healthcare facilities.
Louisiana Governor’s Office of Elderly Affairs - Can assist with services for the aging community.
Louisiana Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Louisiana State Board of Medical Examiners - Can assist with complaints about a healthcare practitioner.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.

resources for hurricanes (and other natural disasters)

CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.
Healthcare Ready - A resource to locate open pharmacies in your area.
Red Cross - Information about shelters, food, and emergency management.
U.S. Department of Health & Human Services (HHS) Response and Recovery Resources - Public health and medical emergency support.
Homecare Association of Louisiana - Can assist with home health and hospice concerns.
Louisiana Nursing Home Association - Can assist with skilled nursing facility concerns.
Louisiana Hospital Association - Can assist with hospital concerns.
Kidney Community Emergency Response - Being prepared for emergencies is a serious matter for dialysis or kidney transplant patients. The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.  For those who prefer to listen or watch a video, the ESRD NCC and KCER presented Preparing for Hurricane Season During the COVID-19 Pandemic. Click on the following links to listen and follow along: Download Slides (PDF), View Recording
KCER Resources and information specific to Louisiana patients

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