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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


KEPRO Beneficiary Helpline:  1-888-315-0636

Quality Insights (QIN-QIO) - For additional resources regarding targeted health conditions and healthcare-acquired conditions.
Louisiana Department of Health and Hospitals - Can assist with complaints about healthcare facilities.
Louisiana Governor’s Office of Elderly Affairs - Can assist with services for the aging community.
Louisiana Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Louisiana State Board of Medical Examiners - Can assist with complaints about a healthcare practitioner.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
Senior Health Insurance Program - Can assist with health insurance questions and counseling.

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