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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
3 generations of women smiling Louisiana

Kepro has videos that talk about our free services for people who have Medicare.

Watch Kepro BFCC-QIO videos on YouTube

learn about kepro's free services for people who have medicare

Kepro's Services

wallet cards

This document can be printed on letter size paper and includes 4 cards for you to share with family and friends. Cards can be kept in wallets, on the refrigerator, and anywhere else that will keep the information handy.

Cards are available in English (PDF) and Spanish (PDF).



contact information

Kepro Beneficiary Helpline:  1-888-315-0636

Toll-free Fax

TTY:* 711

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

state resources

Alliant Health Solutions (QIN-QIO) - Can provide resources for various health conditions on their website.

Louisiana Department of Health and Hospitals - Can assist with complaints about healthcare facilities.

Louisiana Governor’s Office of Elderly Affairs - Can assist with services for the aging community.

Louisiana Long-Term Care Ombudsman Program - Can assist with nursing home questions and concerns.

Louisiana State Board of Medical Examiners - Can assist with complaints about a healthcare practitioner.

Senior Medicare Patrol - Can assist with Medicare fraud concerns.

State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.

federal web links

Medicare - The official US government site for Medicare.

Department of Veteran’s Affairs - Access and manage your VA benefits and health care.

Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.

The Joint Commission - Report a patient safety concern or file a complaint.

Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.

Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.

resources for hurricanes (and other natural disasters)

CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.

Healthcare Ready - A resource to locate open pharmacies in your area.

Red Cross - Information about shelters, food, and emergency management.

U.S. Department of Health & Human Services (HHS) Response and Recovery Resources - Public health and medical emergency support.

Homecare Association of Louisiana - Can assist with home health and hospice concerns.

Louisiana Nursing Home Association - Can assist with skilled nursing facility concerns.

Louisiana Hospital Association - Can assist with hospital concerns.

Kidney Community Emergency Response - The Kidney Community Emergency Response (KCER) Program has resources and information available to assist dialysis and kidney transplant patients before, during, and after an emergency or disaster.  

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