We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
Kepro Beneficiary Helpline: 1-888-317-0751
Local Phone: 813-280-8256
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
general resourcesAtom Alliance (QIN-QIO) - For additional resources regarding targeted health conditions and healthcare-acquired conditions.
Mississippi Department of Human Services - Can assist with services for the aging community.
Mississippi State Board of Medical Licensure - Can assist with complaints against a healthcare practitioner.
Mississippi State Department of Health - Can assist with complaints against healthcare facilities.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.
resources for hurricanes (and other natural disasters)
CMS Emergency Response and Recovery Website - Information on how the Centers for Medicare & Medicaid Services (CMS) is working with providers to make sure that the health care of beneficiaries is minimally impacted by the hurricane.