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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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contact information

Kepro Beneficiary Helpline: 1-888-319-8452

Local Phone: 216-447-9604

Toll-free Fax

TTY:* 711

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.

resources

IPRO (QIN-QIO) - Can assist with patient safety concerns.
Disabilities, Aging and Independent Living - Can assist with services for the aging community.
Vermont Department of Health - Can assist with complaints against healthcare facilities or individual practitioners.
State Long Term Care Ombudsman Program - Can assist with nursing home questions and concerns.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.




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