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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families.


Acentra Health Exciting Announcement: Same services, but with a new name and look! Kepro will soon be known as Acentra Health. Providers will be encouraged to update beneficiary notices by replacing “Kepro” with “Acentra Health,” but notices with the QIO name of “Kepro” listed will still be accepted and validated.

For more information about our name change and the minimal impact it has on the Medicare providers, stakeholders, and beneficiaries we serve, please visit our FAQ webpage

case status tool

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD




video: using the case status tool 

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resource spotlight: newsletters

information for healthcare providers

A newsletter for healthcare providers

Case Review Connections will give you a glimpse into Kepro and the services provided and updates from the Centers for Medicare & Medicaid Services (CMS).

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View past issues: Case Review Connections

information for people who have medicare

A newsletter for people who have Medicare

On the Healthcare Front includes topics such as news and information about Medicare as well as details about Kepro’s free services.

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Do you want to see a copy of the newsletter before you sign up?

View past issues: On the Healthcare Front

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