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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families.

hurricane ian update

Kepro is here to help Medicare beneficiaries and providers affected by Hurricane Ian. If you have questions or concerns related to Kepro’s services, as they may be impacted by the hurricane, please contact us toll-free at 888-317-0751. We have social workers and representatives on staff to help resolve medical concerns quickly through Immediate Advocacy services. Hurricane-related information and emergency resources are available by clicking on your state in the map on the home page. For emergency response and recovery information from the Centers for Medicare & Medicaid Services (CMS), please click here.


case status tool

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD




video

Watch a video to learn more about the case status tool.

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resource spotlight: newsletters

A newsletter for healthcare providers and stakeholders

Case Review Connections will 

  • give you a glimpse into Kepro and the services provided and
  • updates from the Centers for Medicare & Medicaid Services (CMS).

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View past issues: Case Review Connections

A newsletter for people who have Medicare

On the Healthcare Front will

  • tell you about Kepro’s free services for people who have Medicare and
  • give you information from Medicare and other related content.

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View past issues: On the Healthcare Front




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