We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
KEPRO is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for 29 states.
KEPRO has Outreach Specialists on staff to provide information regarding Medicare beneficiary complaints, hospital discharge and skilled service termination appeals, and Immediate Advocacy. There is no charge for their services.
To request an Outreach Specialist for a presentation, please contact the outreach specialist who covers your state or fill out an online request form.
contact information for outreach specialists
|Outreach Specialist||Service Area|
|Brittny Bratcher-Rasmus, MS, CHES
|Shannon Sheppard, MPH
|Kia Weaver, MPH