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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

KEPRO is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for more than 30 states (CMS Areas 2, 3, and 4). 

KEPRO has outreach specialists on staff to provide information regarding Medicare beneficiary complaints, discharge appeals, and Immediate Advocacy. There is no charge for their services. 

To request an outreach specialist to speak with your organization, please contact KEPRO at 216-447-9604 x7202 or fill out an online request form


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