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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

  • BFCC-QIO Fact Sheet
    General fact sheet about the Quality Improvement Organization (QIO) program and KEPRO’s role as a Beneficiary and Family Centered Care QIO (BFCC-QIO)
    Frequently asked questions related to KEPRO’s services
  • Case Review Connections Newsletter
    A quarterly newsletter that provides a glimpse into KEPRO and the services provided, along with success stories and updates from the Centers for Medicare & Medicaid Services (CMS)
  • CMS Partnership for Patients Initiative
    A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans
  • MLN Connects Newsletter
    A newsletter for healthcare professionals published by CMS
  • Beneficiary Outreach Flyer             English       Spanish

Area Educational Materials for
Medicare Beneficiaries
Area 2: Delaware, the District of Columbia, Florida,
Georgia, Maryland, North Carolina, South Carolina,
Virginia, and West Virginia.
Rack Card English Spanish
Poster English Spanish
Area 3: Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, and Wyoming.
Rack Card English Spanish
Poster English Spanish
Area 4: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, and Wisconsin.
Rack Card English Spanish
Poster English Spanish
*Printing instructions for posters and rack cards.

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Join us for our bi-monthly webinar!
May 28, 2019 - 2 pm ET
Register for the next BFCC-QIO Introductory Overview webinar, which will provide a basic outline of the role of the BFCC-QIO and the services provided regarding Medicare beneficiary complaints, discharge appeals, and Immediate Advocacy.

Recorded Webinars
Short Stay Reviews (9/19/2016)      • Recorded Webinar
     • Handouts
     • Transcript

BFCC-QIO Overview (1/25/2018)
     • Recorded Webinar
     • Handouts
     • Transcript

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