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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Patient Navigation
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

KEPRO began a Patient Navigation program in fall 2017 as part of its Person and Family Engagement project with the Centers for Medicare & Medicaid Services (CMS). The program has helped over 14,000 Medicare beneficiaries transition from one care setting to another. As a result of KEPRO's current contract with CMS coming to a close, the Patient Navigation program will be ending. KEPRO is not able to continue enrolling Medicare beneficiaries into the Patient Navigation program but will continue providing service to beneficiaries already enrolled in the program through April 30, 2019, to ensure all of their needs are met. KEPRO will continue to provide Immediate Advocacy services for beneficiaries and their representatives.

It is KEPRO's understanding that CMS has future plans to implement another Patient Navigation program. KEPRO does not have any further details at this time.

 Please contact the KEPRO Outreach Specialist for your state with any questions or for further assistance. ​

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