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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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senior couple at a computer, reading Person and Family Engagement for Beneficiaries and Families
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

Person and Family Engagement (PFE) for Beneficiaries and Families
When you work with your doctor to understand your health and health care options and treatment, you get safer and better care. Below are tools and information to help you get involved in your health care.

Ask Your Doctor Questions

person and family engagementHow well you and your doctor talk to each other is very important. But talking to your doctor isn’t always easy. It takes time and effort on your part as well as your doctor’s. This means asking questions if you don’t understand the doctor, telling the doctor your problems instead of assuming he/she knows, and letting the doctor know if you have concerns about your care or treatment. You must work together to ensure you get the best care possible. 

All of this is true at any age. As you get older, it becomes even more important to talk often and comfortably with your doctor because you may have more health issues and treatments to discuss. Your health has a big impact on other parts of your life, so it is important to stay healthy.

Tools and Resources
Preparing for an Appointment
Tips and information on how you and your provider can work together to take care of your medical problems and keep you healthy.
Examples of questions to ask your provider to help you understand your treatment and learn about prevention.
A booklet of information to help you understand what disease prevention is and why it's important.
A worksheet to help guide you during your doctor’s appointment.
A video with tips to help you make the most of your time with your doctor and receive the best care.
It's important to prepare for your appointment. Think ahead of questions you have for the doctor and be ready with your medical information.
Resources for Empowering Patients
A complete list of actions that individuals and/or their caregivers must perform in order to benefit from the health care available to them.
Brochures and videos to help you become an active member of your healthcare team and improve your health.
This website has multiple resources to help patients to take control of their medical treatments and safety.
To promote stronger engagement, the Agency for Healthcare Research and Quality (AHRQ) has developed a guide to help patients, families, and health professionals in primary care settings work together as partners to improve care.
Discharge Planning Education
The pieces included in this toolkit will help you and your family plan and work together with your healthcare team to ensure a safe hospital transition to follow-up care.
A website with multiple discharge planning resources.
Information and tips to help you avoid going back to the hospital for the same condition.
A toolkit with information to help you navigate through a hospital discharge.
Patient Safety Education
This pamphlet helps you understand what will happen before surgery and how your doctors and nurses are taking steps to make sure that everything goes as planned.
Medication Safety
Get answers to questions that older adults commonly ask about medications, including information on safety, side effects, and talking with your doctor.
Important information about medication safety.
A brochure with questions and answers to help patients prevent mistakes with their medicines.
Get answers to questions that older adults commonly ask about medications, including information on safety, side effects, and talking with your doctor.
Medicines help us live longer and healthier. However, taking them the wrong way or mixing certain drugs can be dangerous. You need to carefully keep track of your medicines and use them safely.
Glossary Terms
This site provides a list of words and meanings commonly used in health care.





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