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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
Aging Health Matters Podcast
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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have you heard about our new podcast?

about kepro

As a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), Kepro provides free services to people with Medicare (including Medicare Advantage), as well as their families and representatives, that help with these types of questions:

  • Were you (or a family member) admitted to the hospital and are being discharged but aren’t ready to go home?
  • Are your Medicare skilled services – such as physical therapy – ending too soon?
  • What can you do if you are concerned about the quality of care you received from your hospital, doctors, or others?
  • Do you need a concern about your medical care taken care of right away?

about the podcast

One way you can learn more about these free services, as well as other healthcare topics, is by tuning in to Kepro’s new podcast: Aging Health Matters.

Podcasts are audio files that you can download or listen to on the Internet. Each audio recording is called a podcast episode.

Listeners will get tips that can help improve their healthcare journeys. Your podcast host - Kepro - is joined by guests to have open conversations that are aimed at making life a little bit easier.

Listen to the first episode when Kepro talks about free services that can help people with Medicare access their rights.

You can also find the Aging Health Matters podcast on Apple Podcasts, Google Podcasts, Spotify, or wherever you listen to your podcasts.


Listen to episodes on the podcast website by clicking on the episode links below. You can also find the Aging Health Matters podcast on Apple Podcasts, Google Podcasts, Spotify, or wherever you listen to your podcasts.

Season 1

Episode 1: Overview of Free Kepro BFCC Services for People Who Have Medicare
This episode gives listeners an overview of Kepro’s free services.
Guest: Cheryl Cook, RN; BFCC Program Director

Episode 2: How Kepro Outreach Staff Work With Stakeholders
This episode gives an insight into how Kepro staff work with stakeholders, including the sharing of information that can be passed along to Medicare beneficiaries.
Guest: Kia Weaver, MPH, Outreach Specialist

Episode 3: How Kepro’s Free Immediate Advocacy Services Help People Who Have Medicare
Listen to this episode to learn more about Immediate Advocacy, a free service for people who have Medicare. You will hear examples of when to call Kepro and ask for Immediate Advocacy.
Guest: Kim McDonald, MSW, Ed.D., Clinical Review Supervisor

Episode 4: Rural Health, Things You Need to Know
Learn about the challenges that are unique to people that live in a rural setting and some of the ways that they encounter some of those issues and ways that Kepro can help.
Guest: Nancy Jobe, Outreach Specialist

Episode 5: State Health Insurance Assistance Program (SHIP) Organizations and Medicare Open Enrollment
This episode focuses on State Health Insurance Assistance Program (SHIP) organizations. They offer free Medicare counseling information, unbiased, factual, to everyone on Medicare. This is especially helpful during Medicare open enrollment.
Guest: Janet Peterson Payne who works for Georgia Legal Services as a certified Georgia SHIP Medicare counselor


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