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Aging Health Matters Podcast We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome! |
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where you can find the podcast
You can find the Aging Health Matters podcast on Apple Podcasts, Google Podcasts, Spotify, or wherever you listen to your podcasts.
Visit the podcast website:
have you heard about our new podcast?
about kepro
As a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), Kepro provides free services to people with Medicare (including Medicare Advantage), as well as their families and representatives, that help with these types of questions:
- Were you (or a family member) admitted to the hospital and are being discharged but aren’t ready to go home?
- Are your Medicare skilled services – such as physical therapy – ending too soon?
- What can you do if you are concerned about the quality of care you received from your hospital, doctors, or others?
- Do you need a concern about your medical care taken care of right away?
about the podcast
One way you can learn more about these free services, as well as other healthcare topics, is by tuning in to Kepro’s new podcast: Aging Health Matters.
Podcasts are audio files that you can download or listen to on the Internet. Each audio recording is called a podcast episode.
Listeners will get tips that can help improve their healthcare journeys. Your podcast host - Kepro - is joined by guests to have open conversations that are aimed at making life a little bit easier.
episodes
Listen to episodes on the podcast website by clicking on the episode links below. You can also find the Aging Health Matters podcast on Apple Podcasts, Google Podcasts, Spotify, or wherever you listen to your podcasts.
season 1
episode 1: overview of free kepro bfcc services for people who have medicare
This episode gives listeners an overview of Kepro’s free services.
Guest: Cheryl Cook, RN; BFCC Program Director
Ways to listen:
episode 2: how kepro outreach staff work with stakeholders
This episode gives an insight into how Kepro staff work with stakeholders, including the sharing of information that can be passed along to Medicare beneficiaries.
Guest: Kia Weaver, MPH, Outreach Specialist
Ways to listen:
episode 3: how kepro's immediate advocacy services help people who have medicare
Listen to this episode to learn more about Immediate Advocacy, a free service for people who have Medicare. You will hear examples of when to call Kepro and ask for Immediate Advocacy.
Guest: Kim McDonald, MSW, Ed.D., Clinical Review Supervisor
Ways to listen:
episode 4: rural health, things you need to know
Learn about the challenges that are unique to people that live in a rural setting and some of the ways that they encounter some of those issues and ways that Kepro can help.
Guest: Nancy Jobe, Outreach Specialist
episode 5: state health insurance assistance program (ship) organizations and medicare open enrollment
This episode focuses on State Health Insurance Assistance Program (SHIP) organizations. They offer free Medicare counseling information, unbiased, factual, to everyone on Medicare. This is especially helpful during Medicare open enrollment.
Guest: Janet Peterson Payne, certified Georgia SHIP Medicare counselor
Ways to listen:
episode 6: health literacy
This episode is about health literacy. We'll talk about what a Beneficiary and Family Centered Care Quality Improvement Organization does for Medicare patients to better understand some of the elements of their care, explaining and communicating clearly some of the medical issues that they've been through and some of the problems that they have faced.
Guest: Kristen Peck, Technical Writer
Ways to listen:
episode 7: a conversation about caregiving
This podcast episode coincides with National Caregiver Month in November. We are happy to bring you a conversation between Nancy Jobe, one of Kepro’s Outreach Specialists, and two of her partners who are speaking about caregiving programs that are in their states and may be available for you as well.
Guests: Nadine Walter, OKDHS Community Living, Aging and Protective Services; Gabe Goeres, Missoula Aging Services
Ways to listen:
episode 8: how ships help people who have medicare
This episode includes one of our partnering organizations, the State Health Insurance Assistance Program, also known as SHIP. We are happy to bring you a conversation between Kia Weaver, a member of Kepro’s Outreach team, and a guest from SHIP who will talk about ways in which SHIP organizations help people who have Medicare.
Guest: Shirley Thomas, Certified SHIP Medicare Counselor
Ways to listen:
episode 9: how the appeals medical record process works
This episode talks about how the appeals medical record review process works, as well as how Medicare patients can be more engaged in their healthcare.
Guests: Kepro staff, Dr. Jessica Whitley, Chief Medical Officer, and Rose Hartnett, the Director of Operations in the appeals department.
Ways to listen:
episode 10: how the long-term care ombudsman program helps people who have medicare
This episode is a conversation with our guest from the Oklahoma Long-Term Care Ombudsman, Bill Whited. He will talk about the services that their organization offers for Medicare beneficiaries.
Guest: William Whited, Oklahoma State Long-Term Care Ombudsman
Ways to listen:
episode 11: fighting fraud with the senior medicare patrol
This episode is a conversation with our guest from the Senior Medicare Patrol (SMP), Renee Labrie-Shanks. She will talk about how the SMP helps fight Medicare fraud and what Medicare beneficiaries can do to protect themselves.
Guest: Renee Labrie-Shanks, Missoula Aging Services in Montana
Ways to listen:
episode 12: learning about person and family engagement
This episode is a conversation with our guest from Kepro who is the Chief Medical Officer and works on the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) contract.
Guest: Dr. Jessica Whitley, Chief Medical Officer
Ways to listen:
episode 13: area agencies on aging: learn about the benefits for older adults
This episode is a conversation with our guest from a Tennessee Area Agency on Aging.
Guest: Christin McWhorter, Area Agency on Aging
Ways to listen:
episode 14: learn how kepro and the qin-qios work together on beneficiary complaints
This episode is a conversation with our guests from the QIN-QIOs.
Guests: Gina Anderson, Telligen, and Melody Malone, TMF QIN-QIO
Ways to listen:
episode 15: learn about medigap supplement plans (medicare open enrollment series)
This episode is a conversation with our guest from the Oklahoma Department of Insurance. In this episode, learn about what Medigap is, the differences between Medigap and Medicare Advantage, the differences between a Medigap Plan A and Medicare Part A, how Medigap works for those with disability, and how to get a Medicare supplement guide.
Guest: Ray Walker, Divisional Director for the Medicare Assistance Program
Ways to listen:
episode 16: learn about medicare advantage plans (medicare open enrollment series)
This episode is a conversation with our guest from the South Carolina Department on Aging. In this episode, learn about what Medicare Advantage (or Medicare Part C) is, the differences between Medigap and Medicare Advantage, the disadvantages and advantages of Medicare Advantage plans, and the types of Medicare Advantage plans that are available.
Guest: Crystal Strong, Program Director
Ways to listen:
episode 17: open enrollment - how to navigate the medicare maze
This episode is a conversation with our guest from the South Carolina Department on Aging. In this episode, learn about what Medicare Open Enrollment is, how State Health Insurance Assistance Programs (also referred to as SHIPs) can help you with Open Enrollment, and some tips for Open Enrollment.
Guest: Crystal Strong, Program Director
Ways to listen:
episode 18: health literacy - learn how to find and use health information
She will share information about health literacy, give some tips on how to gather health information as well as share information about disease prevention. There is also a summary of her advice: obtain, communicate, process, understand, and use with regard to health information.
Guest: Dr. Jessica Whitley, Kepro Chief Medical Officer
Ways to listen:
episode 19: caregiving - making sure caregivers take care of themselves
Our guest will share about caregiving resources, respite, and some ways to improve as a caregiver.
Guest: Talena Ford, Oklahoma Department of Human Services
Ways to listen:
episode 20: fall prevention - learn about falls and tips to minimize risk
Our guest will share information on why fall prevention is important, common causes of falls, and tips for minimizing fall risk.
Guest: Swati Gaur, MD, MBA, CMD, AGSF, Medical Director for Alliant Health Solutions QIN-QIO
Ways to listen:
episode 21: american heart month podcast 1 - learn about heart disease
Our guest will share information on different types of heart disease and symptoms of the different types.
Guest: Jessica Whitley, MD, MBA, Chief Medical Officer for Kepro
Ways to listen:
episode 22: american heart month podcast 2 - learn ways to prevent heart disease
Our guest will share information about things you can do to help prevent heart disease. She shares about lifestyle changes and ways you can monitor the risks that you have.
Guest: Jessica Whitley, MD, MBA, Chief Medical Officer for Kepro
Ways to listen:
episode 23: learn about end-stage renal disease (esrd) and the esrd network
Our guest will share information about end-stage renal disease and how it is diagnosed. She will also explain why Medicare focuses on ESRD. She will provide information on the ESRD Network as well as other Medicare contractors that work with ESRD.
Guest: Sara Eve Schaeffer, MBA, MA, RD, Director, HSAG
Ways to listen:
episode 24: learn about health care in the hispanic community - challenges and solutions
Our guest will share information about the groups that make up the Hispanic population, health risks in that population, and ways to improve health outcomes.
Guest: Amy Hagel, SHINE Liaison and Volunteer Manager at the Senior Connection Center
Ways to listen:
