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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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news and announcements

This page includes announcements about the coronavirus (COVID-19) that are relevant to healthcare providers. For more detailed information about COVID-19, please visit the Centers for Disease Control and Prevention (CDC) website.

kepro's bfcc services

During the COVID-19 pandemic, Kepro’s Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) services remain available. Kepro staff will continue working remotely. To help avoid any delays with cases, providers should continue to submit all medical records electronically. 

Starting October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) regulations require providers to send medical records to Kepro electronically. Please visit our Medical Record Electronic Submission page for details.

toolkits and fact sheets

web links

  • The U.S. Department of Health and Human Services We Can Do This campaign is a national initiative working hand in hand with leaders and community organizations to continue to build confidence in COVID-19 vaccines and get more people vaccinated. 
  • CMS guidance on the delivery of beneficiary notices.
  • CMS Current Emergencies website includes information about waivers, press releases, telehealth guidance, and clinical and technical guidance.
  • Coronavirus waivers and flexibilities
  • The Centers for Medicare & Medicaid Services (CMS) is encouraging those with Medicare who are fully vaccinated to get a booster dose of the COVID-19 vaccine. Data shows that a COVID-19 vaccine booster dose increases immune response, which improves protection against COVID-19.


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