related links

• Overview
• Appeals
• Beneficiary Complaints
• Other Reviews
• Medical Record Electronic Submission
• Physician Acknowledgement Monitoring
• QIO Liaison
• Memorandum of Agreement
• Update Your Contact Information
• Become a Peer Reviewer
• Case Status Check

staff education

general information about bfcc-qio work and cms

BFCC-QIO Frequently Asked Questions (PDF): Frequently asked questions related to Kepro’s services

Case Review Connections Newsletter: A newsletter published by Kepro that provides information about Kepro services, success stories, and updates from the Centers for Medicare & Medicaid Services (CMS).

appeals

Kepro provides education for healthcare providers to help ensure that appeals are performed quickly and that potential errors are avoided.

1. Medical Record Submission Process
   Video (YouTube)
   
   
2. How to Fill Out and Deliver the Notice of Medicare Non-Coverage Form
   Video (YouTube)
   
   
3. Medical Record Documentation for Appeals
   Presentation (PDF) | Video (YouTube)

webinar recording

During an October 2020 webinar, providers learned about the Notice of Medicare Non-Coverage form. Kepro provided an overview of the Centers for Medicare & Medicaid Services (CMS) form used for service termination appeals. Participants heard about how to fill it out and how it must be delivered.

• Watch the Recording (MP4)
• Download the Transcript (PDF)

videos

Kepro, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), has a YouTube channel. In addition to appeals, we have videos on other topics to help with your daily work, such as HINNs, the Important Message from Medicare, and the Notice of Medicare Non-coverage.

Visit the video library page to see the full list of videos for healthcare providers.

Subscribe to our YouTube Channel to receive notification of new videos.

resources from cms

CMS Partnership for Patients Initiative: A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans.

MLN Connects Newsletter: A newsletter for healthcare professionals.

CMS YouTube Channel: Videos and resources for healthcare providers.

QIO Program YouTube Channel: the official YouTube channel for the Quality Improvement Organization (QIO) Program. 

patient education

These posters and flyers are 8 1/2 x 11" and can be printed on standard letter-size paper. Display posters in high-traffic areas and have flyers on hand for those who want detailed information.

Please download the materials that are for your region.