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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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healthcare professionals Educational Resources for Healthcare Providers
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

related links

Do you need to learn more about Kepro's BFCC free services?

The webinar will provide basic information about the services that Kepro offers for Medicare beneficiaries.

 Webinar Details

staff education

general information about bfcc-qio work and cms

BFCC-QIO Frequently Asked Questions (PDF): Frequently asked questions related to Kepro’s services

Case Review Connections Newsletter: A newsletter published by Kepro that provides information about Kepro services, success stories, and updates from the Centers for Medicare & Medicaid Services (CMS).

appeals

Kepro provides education for healthcare providers to help ensure that appeals are performed quickly and that potential errors are avoided.

  1. Medical Record Submission Process
    Video (YouTube)

  2. How to Fill Out and Deliver the Notice of Medicare Non-Coverage Form
    Video (YouTube)

  3. Medical Record Documentation for Appeals
    Presentation (PDF) | Video (YouTube)

webinar recording

During an October 2020 webinar, providers learned about the Notice of Medicare Non-Coverage form. Kepro provided an overview of the Centers for Medicare & Medicaid Services (CMS) form used for service termination appeals. Participants heard about how to fill it out and how it must be delivered.

videos

Kepro, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), has a YouTube channel. In addition to appeals, we have videos on other topics to help with your daily work, such as HINNs, the Important Message from Medicare, and the Notice of Medicare Non-coverage.

Subscribe to our YouTube Channel to receive notification of new videos.

resources from cms

CMS Partnership for Patients Initiative: A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans.

MLN Connects Newsletter: A newsletter for healthcare professionals.

CMS YouTube Channel: Videos and resources for healthcare providers.

QIO Program YouTube Channel: the official YouTube channel for the Quality Improvement Organization (QIO) Program. 

patient education

These posters and flyers are 8 1/2 x 11" and can be printed on standard letter-size paper. Display posters in high-traffic areas and have flyers on hand for those who want detailed information.

Please download the materials that are for your region.

Region 1
Connecticut
Massachusetts
Maine
New Hampshire
Rhode Island
Vermont
Region 4
Alabama
Florida
Georgia
Kentucky
Mississippi
North Carolina
South Carolina
Tennessee
Region 6
Arkansas
Louisiana
New Mexico
Oklahoma
Texas
Region 8
Colorado
Montana
North Dakota
South Dakota
Utah
Wyoming
Region 10
Alaska
Idaho
Oregon
Washington

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)




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