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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

related links

webinar recording

During this October 2020 webinar, providers learned about the Notice of Medicare Non-Coverage form. Kepro provided an overview of the Centers for Medicare & Medicaid Services (CMS) form used for service termination appeals. Participants heard about how to fill it out and how it must be delivered.

Watch the Recording (MP4)

Download the Transcript (PDF)

staff education

general information about bfcc-qio work and cms

BFCC-QIO Frequently Asked Questions (PDF): Frequently asked questions related to Kepro’s services

Case Review Connections Newsletter: A quarterly newsletter that provides a glimpse into Kepro and the services provided, along with success stories, and updates from the Centers for Medicare & Medicaid Services (CMS)

appeals

Kepro provides education for healthcare providers to help ensure that appeals are performed quickly and that potential errors are avoided.

  1. Medical Record Submission Process
    Video (YouTube)

  2. How to Fill Out and Deliver the Notice of Medicare Non-Coverage Form
    Presentation (PDF)

  3. Medical Record Documentation for Appeals
    Presentation (PDF) | Video (YouTube)

resources from cms

CMS Partnership for Patients Initiative: A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans

MLN Connects Newsletter: A newsletter for healthcare professionals

CMS YouTube channel: Videos and resources for healthcare providers

QIO Program YouTube Channel: the official YouTube channel for the Quality Improvement Organization (QIO) Program 

patient education

Posters and Flyers.

These resources are 8 1/2 x 11" and can be printed on standard letter-size paper. Display posters in high-traffic areas and have flyers on hand for those who want detailed information.

Please download the materials that are for your region.

Region 1
Connecticut
Massachusetts
Maine
New Hampshire
Rhode Island
Vermont
Region 4
Alabama
Florida
Georgia
Kentucky
Mississippi
North Carolina
South Carolina
Tennessee
Region 6
Arkansas
Louisiana
New Mexico
Oklahoma
Texas
Region 8
Colorado
Montana
North Dakota
South Dakota
Utah
Wyoming
Region 10
Alaska
Idaho
Oregon
Washington

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)

Poster (English)
Poster (Spanish)
Flyer (English)
Flyer (Spanish)




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