Educational Resources for Healthcare Providers
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
general information about bfcc-qio work and cms
BFCC-QIO Frequently Asked Questions (PDF): Frequently asked questions related to Kepro’s services
Case Review Connections Newsletter: A quarterly newsletter that provides a glimpse into Kepro and the services provided, along with success stories, and updates from the Centers for Medicare & Medicaid Services (CMS)
Kepro provides education for healthcare providers to help ensure that appeals are performed quickly and that potential errors are avoided.
- Medical Record Submission Process
- How to Fill Out and Deliver the Notice of Medicare Non-Coverage Form
- Medical Record Documentation for Appeals
Presentation (PDF) | Video (YouTube)
During an October 2020 webinar, providers learned about the Notice of Medicare Non-Coverage form. Kepro provided an overview of the Centers for Medicare & Medicaid Services (CMS) form used for service termination appeals. Participants heard about how to fill it out and how it must be delivered.
Kepro, your Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO), has a YouTube channel. In addition to appeals, we have videos on other topics to help with your daily work, such as HINNs, the Important Message from Medicare, and the Notice of Medicare Non-coverage.
Subscribe to our YouTube Channel to receive notification of new videos.
resources from cms
CMS Partnership for Patients Initiative: A public-private partnership working to improve the quality, safety, and affordability of health care for all Americans
MLN Connects Newsletter: A newsletter for healthcare professionals
CMS YouTube Channel: Videos and resources for healthcare providers
QIO Program YouTube Channel: the official YouTube channel for the Quality Improvement Organization (QIO) Program
Posters and Flyers.
These resources are 8 1/2 x 11" and can be printed on standard letter-size paper. Display posters in high-traffic areas and have flyers on hand for those who want detailed information.
Please download the materials that are for your region.