Updates for Healthcare Providers
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
case status check
KEPRO is glad to announce that the Case Status Check tool is once again available on its website at www.keproqio.com/casestatus. Medicare providers and patients can check the case status online for appeals cases started on or after July 14, 2019.
Effective June 8, 2019, KEPRO is the BFCC-QIO in those states that are shaded in the map below. See the table below for toll-free phone numbers.
As the BFCC-QIO, KEPRO will assist Medicare beneficiaries with quality of care complaints, hospital discharge and service termination appeals, and Immediate Advocacy.
If your facility is not in one of the shaded states below, Livanta is your BFCC-QIO effective June 8, 2019. These providers will need to update their appeals notices with Livanta's information.
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
**Healthcare providers: Please fax medical records to the fax number specified on the medical record request, which may be different than the number above.
KEPRO will be continually updating this page with additional contact information, so check back frequently.