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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome

important announcements:

  • Attention healthcare providers – Kepro’s fax number recently changed. Please review the medical record request carefully and use the fax number listed.
  • During the current COVID-19 situation, please know that Kepro’s BFCC-QIO services remain available. Kepro staff will be working remotely away from our offices. To help avoid any delays with cases, we are asking providers to please submit all medical records electronically by faxing instead of mailing copies of paper records.
  • Visit our coronavirus page to read news and announcements from Kepro and the Centers for Medicare & Medicaid Services (CMS).

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD




Use this tool for appeal cases with the following case ID format:

Appeal Case ID Example: APL-1234

To get the status for these cases, click on the button below to be directed to the QMARS case status website.

Check Case Status




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