Home Beneficiary Helpline Careers About Us Contact Us
Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
A A A
  
Sign Up For Kepro’s Email List
closeup of hands on a computer keyboard Check Your Case Status
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families.


  • Appeals Information: We are anticipating increased appeal volume due to the holiday. Because of that, we will only be calling beneficiaries and representatives when their appeal is completed and will call plans and providers within the following two days.
  • Healthcare providers: Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. See our medical records page for more information.

case status tool

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD




resource spotlight

for healthcare providers

If you don’t receive our newsletter, consider signing up. Case Review Connections provides a glimpse into Kepro and the services provided as well as updates from the Centers for Medicare & Medicaid Services (CMS).

Sign Up for the Newsletter

Do you want to see a copy of the newsletter before you sign up? You can view past issues on our newsletter page.

*Please note that the newsletter is for healthcare providers and stakeholders only. If you are someone who has Medicare and have questions, please contact Kepro.

for people who have medicare

Keep these wallet cards handy for times when Kepro can help you with your concerns with your medical care.

To get the cards, go to the resources page and click on your state. Cards are available in English and Spanish.

wallet card




Disclaimer/Privacy Policy Accessibility Site Map IT Log In
Follow QIO Program on Twitter Watch Kepro BFCC-QIO videos on YouTube Download screen reader for the Visually Impaired Get Adobe Acrobat Reader