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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families.

  • Are you affected by the recent hurricanes? Please contact Kepro if you have questions or concerns related to Kepro's BFCC-QIO services. If you are on Medicare, we can help you resolve medical concerns quickly through Immediate Advocacy services. Hurricane-related information and emergency resources are available by clicking on your state in the map below. You may also access emergency response and recovery information from the Centers for Medicare & Medicaid Services (CMS).
  • Healthcare providers: Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. See our medical records page for more information.

case status tool

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD

resource spotlight

Patient Education: Posters


Posters can be displayed to provide Medicare rights information to patients.
Get the posters: Educational Resources for Healthcare Providers


During the past month on Kepro's BFCC-QIO YouTube channel, some of the most popular videos were Medical Record Submission Process (for providers) and How to File an Appeal (for Medicare patients).

Subscribe to the channel to be notified when new videos are available.

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