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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families.

important announcement for healthcare providers

  • Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. More information is available at www.keproqio.com/medicalrecords.

case status tool

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD

resource spotlight

Annual ReportsAnnual Reports

As part of its BFCC-QIO contract with CMS, Kepro publishes an annual report each year. Reports include regional and state-level data and give an inside look of the work completed in 2020.

Visit the following link to access the report for your state: Annual Reports for Contract Year Two


Kepro has a YouTube channel with videos for healthcare providers and for people who have Medicare. Be sure to subscribe to get notified when new videos are posted. 

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