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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families.


  • Note for callers: Our call center is impacted by a nationwide telephone provider issue. You can reach us by dialing 484-205-0112. This is a temporary number we are using until the situation is resolved with our standard toll-free numbers. 
  • Healthcare providers: While we are working through the telephone issues, please submit the medical records to Kepro as quickly as possible to avoid potential financial liability for the Medicare beneficiaries.
  • Healthcare providers: Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. See our medical records page for more information.

case status tool

Use this tool for appeal cases with the following case ID format:

2019MMDD_appeal number_patient’s first and last initial

Appeal Case ID Example: 20190714_23_JD




resource spotlight

for healthcare providers

If you don’t receive our newsletter, consider signing up. Case Review Connections provides a glimpse into Kepro and the services provided as well as updates from the Centers for Medicare & Medicaid Services (CMS).

Sign Up for the Newsletter

Do you want to see a copy of the newsletter before you sign up? You can view past issues on our newsletter page.

*Please note that the newsletter is for healthcare providers and stakeholders only. If you are someone who has Medicare and have questions, please contact Kepro.

for people who have medicare

Keep these wallet cards handy for times when Kepro can help you with your concerns with your medical care.

To get the cards, go to the resources page and click on your state. Cards are available in English and Spanish.

wallet card




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