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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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senior couple outside Disclaimer/Privacy Policy
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


We invite you to contact us if you have questions about this policy. You may contact us by mail at:

Rock Run Center, Suite 100
5700 Lombardo Center Dr.
Seven Hills, OH 44131

You may contact us by e-mail at QIOCommunications@kepro.com.

If you have questions about a specific case, please call the toll-free number. Kepro is not able to provide case status updates or information via the e-mail listed above. All questions related to cases must be handled through the Helpline.

Please do not send personal, protected health information [PHI], such as a medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address.

Information and questions about quality of care or appeals? Contact Kepro's Helpline.

Complaints or concerns about Kepro's work? Let CMS know at QIOCONCERNS@cms.hhs.gov.

dispute resolution

If you think we have not followed our privacy policy in some way, we can help you resolve your concern. Please contact us through one of the options listed in the above section to settle privacy policy disputes.

data collection

computer information and site usage

Web server logs are maintained for this website to analyze our site usage and to improve our website administration, navigation and services.


Cookies are a technology which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

This website is used as a repository of information about Kepro, its mission, projects, services, and health care information for the general public. Kepro utilizes cookies to enhance this website and identify returning users. You do not need cookies to be enabled to visit this site.


Our website contains links to other websites. Kepro is not responsible for the privacy practices or the content of those websites.


All material presented or referenced herein is intended for general informational purposes and is not intended to provide or replace the independent judgment of a qualified healthcare provider treating a particular patient. Kepro disclaims any representation or warranty with respect to any treatments or course of treatment based upon information provided.

This website was prepared by Kepro, the Medicare Quality Improvement Organization, under contract with the Centers for Medicare & Medicaid Services, an agency of the U.S. Department of Health and Human Services. The contents presented do not necessarily reflect the Centers for Medicare & Medicaid Services policy.

For more information about Kepro’s website disclaimer and privacy policy, please contact us.

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