Home Beneficiary Helpline Careers About Us Contact Us
Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
En Español    
senior couple outside Accessibility
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

Kepro is committed to providing access to all individuals seeking information on its website. To provide this information, the Kepro website has been designed to comply with Section 508 of the U.S. Rehabilitation Act.

Section 508 requires that all individuals with disabilities have access to and use of information and data comparable to that provided to individuals without disabilities, unless an undue burden would be imposed.

When documents are presented on our website in PDF and other file formats, Kepro strives to provide text equivalents and/or make such content accessible according to the guidelines set forth by the creators of those formats.

Attn: Webmaster
5201 West Kennedy Blvd.
Suite 900
Tampa, FL 33609

  • If you need a status update for an appeals case that has been started, please use our online Case Status Tool that is available 24/7: Case Status Tool
  • If you have specific questions about a case other than the status of an appeal that aren’t answered by our website, please call the toll-free number for your state: Contact Us
  • If you are someone who has Medicare and want to file a quality of care complaint, please visit our beneficiary complaints page: How to File a Quality of Care Complaint
  • If you have general questions (e.g., "When is your next webinar about Kepro services?"), please send an email to QIOCommunications@acentra.com. Kepro is not able to provide case status updates via this e-mail. Case-related information needs to be given to Kepro by telephone, not email (for security reasons). Please do not send personal, protected health information (PHI), such as medical records, Medicare number, patient/provider name, or additional case follow-up details through this email address.

Disclaimer/Privacy Policy Accessibility Site Map IT Log In
Follow QIO Program on Twitter Watch Kepro BFCC-QIO videos on YouTube Download screen reader for the Visually Impaired Get Adobe Acrobat Reader