Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

attention: updated notification process for new appeals

Starting on January 17, 2023, post-acute facilities and Medicare health plans will no longer receive phone calls for appeal notifications (when a new appeal has been filed). Post-acute facilities and Medicare health plans will receive fax notifications only. Acute care facilities and Medicare health plans will continue to receive both appeal notification phone calls and faxes for acute appeals. Read more on our appeals page.

cms beneficiary notices initiative (bni): what's new

On January 23, 2023, the Centers for Medicare & Medicare Services (CMS) announced that the Office of Management and Budget approved updated versions of beneficiary notices, including the Important Message from Medicare. More information is available on our appeals page.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html. This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.