Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

• Note for callers: Our call center is impacted by a nationwide telephone provider issue. You can reach us by dialing 484-205-0112. This is a temporary number we are using until the situation is resolved with our standard toll-free numbers. If you need to check your appeal case status, please visit our case status page.
• Healthcare providers: While we are working through the telephone issues, please submit the medical records to Kepro as quickly as possible to avoid potential financial liability for the Medicare beneficiaries.
• Healthcare providers: Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. See our medical records page for more information.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html. This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.