Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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The Quality Improvement Organization (QIO) Program helps the Medicare program make the quality of care and health outcomes better. Kepro is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for 29 states. As a BFCC-QIO, Kepro helps people who are on Medicare, and their families and caregivers. We help to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy, which can be useful in specific situations.  

important announcements for healthcare providers:

  • Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. More information is available at
  • If you have questions or concerns related to Kepro’s services, as they may be impacted by a hurricane or wildfire, please contact us. We have social workers and representatives on staff to help resolve concerns quickly through Immediate Advocacy services. Information and resources for the impacted states are available by clicking on your state in the map below. 
Kepro Service Areas
Click on a state below for a contact number and additional resources.

Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891

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