Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

attention: updated notification process for new appeals

Starting on January 17, 2023, post-acute facilities and Medicare health plans will no longer receive phone calls for appeal notifications (when a new appeal has been filed). Post-acute facilities and Medicare health plans will receive fax notifications only. Acute care facilities and Medicare health plans will continue to receive both appeal notification phone calls and faxes for acute appeals. Read more on our appeals page.

cms beneficiary notices initiative (bni): what's new

On January 23, 2023, the Centers for Medicare & Medicare Services (CMS) announced that the Office of Management and Budget approved updated versions of beneficiary notices, including the Important Message from Medicare. More information is available on our appeals page.

Kepro Service Areas
Click on a state below for a contact number and additional resources.

Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891

general items of interest

Looking for info about the Coronavirus?
Click here to visit the CDC website.

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Kepro Videos   Watch Kepro BFCC-QIO videos on YouTube

Kepro's Podcast: Aging Health Matters

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Medical Record Electronic Submission

Memorandum of Agreement

Update Your Provider Contact Info

COVID-19 News and Announcements
for Healthcare Providers

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