Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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The Quality Improvement Organization (QIO) Program helps the Medicare program make the quality of care and health outcomes better. Kepro is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for 29 states.  As a BFCC-QIO, Kepro helps people who are on Medicare, and their families and caregivers. We help to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy, which can be useful in specific situations.  

important announcements for healthcare providers:

  • Kepro’s fax number recently changed. Please review the medical record request carefully and use the fax number listed.
  • During the current COVID-19 situation, please know that Kepro’s BFCC-QIO services remain available. Kepro staff will be working remotely away from our offices. To help avoid any delays with cases, we are asking providers to please submit all medical records electronically by faxing instead of mailing copies of paper records.
Kepro Service Areas
Click on a state below for a contact number and additional resources.


Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891






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