The Quality Improvement Organization (QIO) Program helps the Medicare program make the quality of care and health outcomes better. Kepro is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for 29 states.  As a BFCC-QIO, Kepro helps people who are on Medicare, and their families and caregivers. We help to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy, which can be useful in specific situations.  

important announcements for healthcare providers:

• Kepro’s fax number recently changed. Please review the medical record request carefully and use the fax number listed.
• During the current COVID-19 situation, please know that Kepro’s BFCC-QIO services remain available. Kepro staff will be working remotely away from our offices. To help avoid any delays with cases, we are asking providers to please submit all medical records electronically by faxing instead of mailing copies of paper records.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.