Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
En Español    
Home Beneficiary Helpline Careers About Us Contact Us

Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

Exciting Announcement: Same services, but with a new name and look! Kepro will soon be known as Acentra Health. While providers will be encouraged to update their beneficiary notices by changing "Kepro" to "Acentra Health," notices will not be made invalid if they have "Kepro" listed. For more information about our name change and the minimal impact it has on the Medicare providers, stakeholders, and beneficiaries we serve, please visit our FAQ webpage

NEW PROCESS FOR HOSPITAL DISCHARGE APPEALS: Starting on May 1, 2024, a beneficiary with Traditional Medicare calling Kepro to file a discharge appeal due to concerns with discharge planning will be connected to Kepro’s Immediate Advocacy department. Kepro will then work with facilities to ensure that Medicare beneficiaries clearly understand their discharge plans before continuing with the discharge appeal process. For further details, please visit Kepro’s appeal page at

Kepro Service Areas
Click on a state below for a contact number and additional resources.

Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891

general items of interest

Case Status Check

Videos   Watch Kepro BFCC-QIO videos on YouTube

Podcast: Aging Health Matters

web links for
healthcare providers

Medical Record Electronic Submission

Memorandum of Agreement

Update Your Provider Contact Info

This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. For information about the availability of auxiliary aids and services, please visit If you have a disability and have trouble accessing information on any of these pages, please visit our Accessibility page.

Disclaimer/Privacy Policy Accessibility Site Map
Follow QIO Program on Twitter Watch Kepro BFCC-QIO videos on YouTube Download screen reader for the visually impaired