Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services.

For additional information: See the blue boxes under the US map.  

• Are you affected by the recent hurricanes? Please contact Kepro if you have questions or concerns related to Kepro's BFCC-QIO services. If you are on Medicare, we can help you resolve medical concerns quickly through Immediate Advocacy services. Hurricane-related information and emergency resources are available by clicking on your state in the map below. You may also access emergency response and recovery information from the Centers for Medicare & Medicaid Services (CMS).
• Healthcare providers: Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. See our medical records page for more information.

For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html. This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.