Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
A A A
  
Newsletter Sign Up
Home Beneficiary Helpline Careers About Us Contact Us

Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

announcement for healthcare providers: revamped notification system for appeal determinations

Providers will receive automated faxes with immediate notification of appeal determinations within 30 minutes of Kepro notifying the beneficiary or their family. Determination letters will be faxed to the number used for the medical record request. Telephone notification will be made to Medicare beneficiaries, acute care providers, and associated Medicare health plans with a hospital discharge appeals.  Visit our appeals web page for more details, including some important reminders. 

Kepro Service Areas
Click on a state below for a contact number and additional resources.


Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891






general items of interest

Looking for info about the Coronavirus?
Click here to visit the CDC website.

Case Status Check

Kepro Videos   Watch Kepro BFCC-QIO videos on YouTube

web links for
healthcare providers

Medical Record Electronic Submission

Memorandum of Agreement

Update Your Provider Contact Info

COVID-19 News and Announcements
for Healthcare Providers


For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html. This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.

services covered by Medicare app Subscribe to the CMS RSS Feed









Disclaimer/Privacy Policy Accessibility Site Map
Follow QIO Program on Twitter Watch Kepro BFCC-QIO videos on YouTube Download screen reader for the visually impaired