Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

Exciting Announcement: Same services, but with a new name and look! Kepro will soon be known as Acentra Health. While providers will be encouraged to update their beneficiary notices by changing "Kepro" to "Acentra Health," notices will not be made invalid if they have "Kepro" listed. For more information about our name change and the minimal impact it has on the Medicare providers, stakeholders, and beneficiaries we serve, please visit our FAQ webpage

NEW PROCESS FOR HOSPITAL DISCHARGE APPEALS: Starting on May 1, 2024, a beneficiary with Traditional Medicare calling Kepro to file a discharge appeal due to concerns with discharge planning will be connected to Kepro’s Immediate Advocacy department. Kepro will then work with facilities to ensure that Medicare beneficiaries clearly understand their discharge plans before continuing with the discharge appeal process. For further details, please visit Kepro’s appeal page at www.keproqio.com/appeals.

Kepro Service Areas
Click on a state below for a contact number and additional resources.


Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891






general items of interest

Case Status Check

Videos   Watch Kepro BFCC-QIO videos on YouTube

Podcast: Aging Health Matters

web links for
healthcare providers

Medical Record Electronic Submission

Memorandum of Agreement

Update Your Provider Contact Info


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