Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
A A A
  
Home Beneficiary Helpline Careers About Us Contact Us

Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

Kepro Service Areas
Click on a state below for a contact number and additional resources.


Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891






general items of interest

Case Status Check

Kepro Videos   Watch Kepro BFCC-QIO videos on YouTube

Kepro's Podcast: Aging Health Matters

web links for
healthcare providers

Medical Record Electronic Submission

Memorandum of Agreement

Update Your Provider Contact Info

COVID-19 News and Announcements
for Healthcare Providers


For information about the availability of auxiliary aids and services, please visit: http://www.medicare.gov/about-us/nondiscrimination/nondiscrimination-notice.html. This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.




Disclaimer/Privacy Policy Accessibility Site Map
Follow QIO Program on Twitter Watch Kepro BFCC-QIO videos on YouTube Download screen reader for the visually impaired