Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

  • Note for callers: Our call center is impacted by a nationwide telephone provider issue. You can reach us by dialing 484-205-0112. This is a temporary number we are using until the situation is resolved with our standard toll-free numbers. If you need to check your appeal case status, please visit our case status page.
  • Healthcare providers: While we are working through the telephone issues, please submit the medical records to Kepro as quickly as possible to avoid potential financial liability for the Medicare beneficiaries.
  • Healthcare providers: Effective October 1, 2020, the Centers for Medicare & Medicaid Services (CMS) requires providers to send medical records to Kepro electronically. See our medical records page for more information.

Kepro Service Areas
Click on a state below for a contact number and additional resources.


Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891






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