Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals. We also offer Immediate Advocacy services to quickly resolve medical concerns.

For additional information: See the blue boxes under the US map.  

hurricane ian information

Kepro is here to help Medicare beneficiaries and providers affected by Hurricane Ian. If you have questions or concerns related to Kepro’s services, as they may be impacted by the hurricane, please contact us toll-free at 888-317-0751. We have social workers and representatives on staff to help resolve medical concerns quickly through Immediate Advocacy services. Hurricane-related information and emergency resources are available by clicking on your state in the map below. For emergency response and recovery information from the Centers for Medicare & Medicaid Services (CMS), please click here.

Kepro Service Areas
Click on a state below for a contact number and additional resources.


Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891






general items of interest

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