KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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The Quality Improvement Organization (QIO) Program is the cornerstone of Medicare’s efforts to improve the quality of care and health outcomes for beneficiaries. KEPRO is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for 29 states. We offer information regarding beneficiary complaints, hospital discharge and skilled service termination appeals, and Immediate Advocacy. 

Important Announcements for Healthcare Providers:

  • KEPRO’s fax number recently changed. Please review the medical record request carefully and use the fax number listed.
  • During the current COVID-19 situation, please know that KEPRO’s BFCC-QIO services remain available. KEPRO staff will be working remotely away from our offices. To help avoid any delays with cases, we are asking providers to please submit all medical records electronically by faxing instead of mailing copies of paper records.
  • Visit our coronavirus page to read news and announcements from KEPRO and the Centers for Medicare & Medicaid Services (CMS).
KEPRO Service Areas
Click on a state below for a contact number and additional resources.

Region 1
Toll-free: 888-319-8452
Region 6
Toll-free: 888-315-0636
Region 10
Toll-free: 888-305-6759

Region 4
Toll-free: 888-317-0751
Region 8
Toll-free: 888-317-0891

quick links

Looking for info about
the Coronavirus? Click here
to visit the CDC website.

MOA for Healthcare Providers

Update Your Provider Contact Info

Updated Hospital
Discharge Appeal Notices

Case Status Check

action items for healthcare providers

The Centers for Medicare & Medicaid Services (CMS) recently restructured the BFCC-QIO’s coverage area. If you are a provider in one of the areas shaded above in the map, you will need to take the following actions:

  1. Update Your Appeals Notices
    Acute care providers will need to update the Important Message from Medicare, and post-acute providers will need to update the Notice of Medicare Non-coverage with KEPRO’s phone number for your region. Please note that it is acceptable to use labels to cover the existing BFCC information on the appeals notices.

  2. Complete a Memorandum of Agreement (MOA) and Provider Update Form
    Visit to complete the MOA and Provider Update Form. All providers are required to complete a new MOA, even if one was submitted in 2014.

For information about the availability of auxiliary aids and services, please visit: This website has been designed to comply with Section 508 of the U.S. Rehabilitation Act. If you have a disability and have trouble accessing information on any of these pages, please call the Helpline.

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