The Quality Improvement Organization (QIO) Program is the cornerstone of Medicare’s efforts to improve the quality of care and health outcomes for beneficiaries. KEPRO is the Beneficiary and Family Centered Care QIO (BFCC-QIO) for more than 30 states. We offer information to providers, patients, and families regarding beneficiary complaints, discharge appeals, and Immediate Advocacy. On June 8, 2019, there will be changes to the BFCC-QIOs that will affect providers. To learn more about these changes, please visit our transition page.
KEPRO Service Areas
Click on a state below for a contact number and additional resources.
The Centers for Medicare & Medicaid Services (CMS) recently restructured the BFCC-QIO’s coverage area. Currently, there are five Areas, which will be changed to ten Regions. Effective June 8, 2019, KEPRO will be the BFCC-QIO in the following Regions:
Region 1: Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
Region 4: Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee
Region 6: Arkansas, Louisiana, New Mexico, Oklahoma, Texas
Region 8: Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
Region 10: Alaska, Idaho, Oregon, Washington
For more information about these changes and the impact they will have on providers, please visit our transition page. If your state is not listed above, Livanta will be your BFCC-QIO effective June 8, 2019.
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