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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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need to learn more about medicare rights?

Take the next step and contact the Outreach Specialist for your state. 

As the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for 29 states, Kepro offers services for people who have Medicare.

Learn about Kepro's 3 free BFCC-QIO services for people who have Medicare:

  1. How to file a quality of care complaint
  2. How to file a hospital discharge appeal or skilled service termination appeal
  3. Immediate Advocacy services

Questions? Contact the Outreach Specialist for your state.

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contact information for outreach specialists

Outreach Specialist Service Area

Nancy Jobe
717-996-3225
NJobe@kepro.com

Alaska
Arkansas
Colorado
Idaho
Louisiana
Montana
New Mexico

North Dakota
Oklahoma
Oregon
South Dakota
Texas
Utah
Washington
Wyoming

Kia Weaver, MPH
717-996-3224
KiWeaver@kepro.com
Alabama
Connecticut
Georgia
Florida
Kentucky
Maine
Massachusetts
Mississippi
Tennessee
New Hampshire
North Carolina
Rhode Island
South Carolina
Vermont




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