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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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need to learn more about medicare rights?

Take the next step and schedule a presentation for your group. Complete the form below, and we’ll get in touch about your request.

Learn about how to file a quality of care complaint or a discharge appeal for Medicare patients.

We can also discuss how our QIO staff can provide Immediate Advocacy regarding your Medicare concerns. There are no fees for our presentations.

Complete the form below and press the Submit button when you're finished.






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contact information for outreach specialists

Outreach Specialist Service Area
Brittny Bratcher-Rasmus, MS, CHES
216-396-7541
BBratcher@kepro.com
Alabama
Arkansas
Kentucky
Louisiana
Mississippi
New Mexico
Oklahoma
Tennessee
Texas
Shannon Sheppard, MPH
216-396-7539
SSheppard@kepro.com
Alaska
Colorado
Idaho
Montana
North Dakota
Oregon
South Dakota
Utah
Washington
Wyoming
Kia Weaver, MPH
216-396-7536
KiWeaver@kepro.com
Connecticut
Georgia
Florida
Maine
Massachusetts
New Hampshire
North Carolina
Rhode Island
South Carolina
Vermont




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