Home Beneficiary Helpline Careers About Us Contact Us
Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
healthcare professionals Memorandum of Agreement
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

related links


Effective June 8, 2019, the states served by Kepro as the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) changed. All providers are required to complete a new Memorandum of Agreement (MOA), even if one was submitted to Kepro prior to June 8, 2019.

If you submitted your organization’s MOA information on/after June 8, 2019, and have not received a copy of your fully executed MOA, please have the individual listed as your organization’s authorized signor check his/her junk or spam folder for an email from DocuSign. If the email is not able to be located, or if you have any further questions, please reach out to moa@kepro.com.

Please note that there should be no changes made to the MOA document. The wording is mandated and approved by the Centers for Medicare & Medicaid Services (CMS).


  1. Click on the button below to complete your organization’s MOA.
  2. When you complete this form, you will be given an option to download and/or print a copy for your records.
  3. After your completion, the MOA will automatically route for Kepro signature.
  4. Once signed by Kepro, the fully executed copy of your organization's MOA will be returned to you via a DocuSign email.

     Complete Memorandum of Agreement


Kepro MOA Frequently Asked Questions (PDF)

MOA Sample (PDF) This document is for review purposes only. MOAs are acceptable only through the electronic submission link above.


Kepro is authorized by the Medicare program to review medical services provided to Medicare beneficiaries. As you may know, we review medical records to determine whether services delivered to these beneficiaries meet medically acceptable standards of care, are medically necessary, and are delivered in the most appropriate setting. We also review hospital discharge appeals and termination of services appeals for Medicare beneficiaries.

In order to participate in the Medicare program, certain providers are required under federal law to have a MOA with a QIO. MOAs outline the QIO’s and provider’s responsibilities during the review process.

Section 1866 (a)(1)(E) of the Social Security Act requires providers of services to have an agreement with QIOs to release data related to patients when a QIO requests it.

Section 1866 (a)(1)(F)(i) of the Social Security Act requires hospitals which provide inpatient hospital services paid under the Prospective Payment System (PPS) to maintain an agreement with QIOs to review the validity of diagnostic information provided by such hospitals, the completeness, adequacy and quality of care provided, the appropriateness of admissions and discharges, and the appropriateness of care provided for which additional payments are sought.

Section 1866 (a)(1)(F)(ii) of the Social Security Act requires hospitals, critical access hospitals (CAHs), skilled nursing facilities (SNFs), hospices, LTACs, CORFs, and home health agencies (HHAs) to maintain an agreement with a QIO to perform certain functions.

The MOA describes (a) Kepro procedures with respect to certain contract obligations and (b) review and appeal rights providers have with respect to these obligations.

Disclaimer/Privacy Policy Accessibility Site Map IT Log In
Follow QIO Program on Twitter Watch Kepro BFCC-QIO videos on YouTube Download screen reader for the Visually Impaired Get Adobe Acrobat Reader