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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!


contact information

Kepro Beneficiary Helpline: 1-888-319-8452

Local Phone: 216-447-9604

Toll-free Fax

TTY:* 711

*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.


IPRO (QIN-QIO) - Can assist with patient safety concerns.
Executive Office of Elder Affairs - Can assist with services for the aging community.
MA Department of Health - Can assist with complaints against healthcare facilities or individual practitioners.
Ombudsman Program - Can assist with nursing home questions and concerns.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
SHINE (Serving the Health Insurance Needs of the Elderly) Program - Can assist with health insurance questions and counseling.

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