Kepro has videos that talk about our free services for people who have Medicare.
Kepro Beneficiary Helpline: 1-888-319-8452
Local Phone: 216-447-9604
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
IPRO (QIN-QIO) - Can provide resources for various health conditions on their website.
Executive Office of Elder Affairs - Can assist with services for the aging community.
MA Department of Health - Can assist with complaints against healthcare facilities or individual practitioners.
Ombudsman Program - Can assist with nursing home questions and concerns.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
SHINE (Serving the Health Insurance Needs of the Elderly) Program - Can assist with health insurance questions and counseling.
federal web links
Medicare - The official US government site for Medicare.
Department of Veteran’s Affairs - Access and manage your VA benefits and health care.
Social Security Administration - Check out your Social Security statement, change your address, manage benefits, and more.
The Joint Commission - Report a patient safety concern or file a complaint.
Administration on Aging - Their mission is to help other older adults who want to live independently, plan your finances, and take charge of your health care.
Department of Health & Human Services, Elder Abuse - Take steps to protect your physical, mental, and financial security.