We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!
Kepro Beneficiary Helpline: 1-888-319-8452
Local Phone: 813-280-8256
*A TTY (teletypewriter) is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
IPRO Quality Innovation Network-Quality Improvement Organization (QIN-QIO) - Can assist with patient safety concerns.
RI Department of Elderly Affairs - Can assist with services for the aging community.
RI Department of Health - Can assist with complaints against healthcare facilities.
Alliance for Better Long Term Care - Can assist with nursing home questions and concerns.
RI Department of Health, Licensing - Can assist with complaints against a healthcare practitioner.
Senior Medicare Patrol - Can assist with Medicare fraud concerns.
State Health Insurance Assistance Program (SHIP) - Can assist with health insurance questions and counseling.