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KEPRO - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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KEPRO’s Mission

KEPRO is a diversified healthcare information company that emphasizes excellence in customer service. We are committed to continuous quality improvement in health care through the provision of innovative products and services.

We work under contract to the Centers for Medicare & Medicaid Services, an agency of the U.S. Department of Health and Human Services. Visit the Centers for Medicare & Medicaid Services for more information about the Quality Improvement Organization program.

Our focus is on:

  • Supporting improved quality of care for Medicare beneficiaries
  • Protecting the integrity of the Medicare Trust Fund, and
  • Protecting beneficiaries by expeditiously addressing individual complaints.
KEPRO reviews medical records as requested by Medicare beneficiaries or their representatives. These services are available at no charge to either the beneficiary or representative.

KEPRO is part of the KEPRO family of companies.



Press Releases
August 1, 2014 - Changes for Medicare Beneficiaries

Public Service Announcements

CMS Areas Public Service Announcement #1
(MP3 audio file)
Public Service Announcement #2
(MP3 audio file)
Area 2: Covers Delaware, the District of Columbia, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. English Spanish English Spanish
Area 3: Covers Alabama, Arkansas, Colorado, Kentucky, Louisiana, Mississippi, Montana, New Mexico, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Utah, and Wyoming. English Spanish English Spanish
Area 4: Covers Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, and Wisconsin. English Spanish English Spanish

Public Service Announcement transcripts

Media Contact:

Contact the Sr. Communications Director, Scott Fortin, at 216-447-9604 x7202 or Scott.Fortin@hcqis.org.

Annual Reports

Area 2 Annual Report

Area 3 Annual Report

Area 4 Annual Report

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