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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
senior couple outside About Us
We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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kepro's mission

Kepro is a diversified healthcare information company that emphasizes excellence in customer service. We are committed to continuous quality improvement in health care through the provision of innovative products and services.

We work under contract to the Centers for Medicare & Medicaid Services, an agency of the U.S. Department of Health and Human Services. Learn more about the Quality Improvement Organization Program

Our focus is on:

  • Supporting improved quality of care for Medicare beneficiaries
  • Protecting the integrity of the Medicare Trust Fund, and
  • Protecting beneficiaries by expeditiously addressing individual complaints.
Kepro reviews medical records as requested by Medicare beneficiaries or their representatives. These services are available at no charge to either the beneficiary or representative.

Kepro is part of the Kepro family of companies.

media contact

Scott Fortin, MBA
Sr. Director, Communications and Outreach
216-447-9604 x7202

Visit our Media page for more information.

annual reports for contract year four

January 1 - December 31, 2022

Annual Medical Services Review Report - Region 1 (PDF) [CT, MA, ME, NH, RI, VT]
Annual Medical Services Review Report - Region 4 (PDF) [AL, FL, GA, KY, MS, NC, SC, TN]
Annual Medical Services Review Report - Region 6 (PDF) [AR, LA, NM, OK, TX]
Annual Medical Services Review Report - Region 8 (PDF) [CO, MT, ND, SD, UT, WY]
Annual Medical Services Review Report - Region 10 (PDF) [AK, ID, OR, WA]

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