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Kepro - Beneficiary and Family Centered Quality Improvement Organization (BFCC-QIO)
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We are the Medicare Quality Improvement Organization, working to improve the quality of care for Medicare beneficiaries. Our site offers beneficiary and family-centered care information for providers, patients, and families. Welcome!

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what is immediate advocacy? 

Through the Immediate Advocacy process, Kepro serves as an advocate for those people who have Medicare to access needed health care.

Read a story about how Immediate Advocacy can help you get the information you need.

Senior couple

Sometimes the families of Medicare patients need help to get the information that they need to be a good caregiver. 

A Medicare patient’s husband called Kepro with concerns about his wife’s discharge from a skilled nursing facility. He had a care conference with the surgeon, and it was decided that he could take care of his wife with home health services. However, once his wife was home he had questions. He called Kepro to request help with understanding the plan of care and any options for treatment.

The Clinical Care Coordinator at Kepro left a message for the social worker at the skilled nursing facility. The social worker scheduled a three-way conference call with the home health agency, herself, and the patient’s husband. The meeting gave the patient’s husband a chance to ask follow-up questions to help him and his wife understand the plan of care.

Now, they were comfortable with the next steps for continued treatment. The Clinical Care Coordinator had a phone call after with the patient’s husband to be sure that he was now comfortable with the situation.

If you are on Medicare and are not happy with the care you received or if you need help working through an issue that needs to be taken care of right away, please call Kepro and ask about Immediate Advocacy.

Read more about Immediate Advocacy.

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